Frequently Asked Questions
Where are you located?
We are located at unit 3, 26 Wentworth Avenue Mascot NSW 2020
1 minute from Sydney Domestic Airport and 10 minutes from the CBD.
For directions to our service centre and map use the "contact us" link above
What are your service fees?
Our hourly rate is $85 per hour though with most repairs you will be given an upfront fixed quote before we proceed with the repair (no hidden charges).
What are your business Hours?
We open weekdays Monday to Friday 9:00 AM to 5:00 PM
Saturday, Sunday and public holidays: Closed
Can you rescue my overheating laptop?
Yes, we can. Laptop overheating has become more common problem in recent years as both the CPU and the video chipset (GPU) in laptop computers have become more sophisticated, all of which generate heat.
Smart choice is to have your laptop cooling system checked out. This is an inexpensive repair that can save you from having to replace your motherboard in the future.
Why does my laptop overheat ?
Most laptop computers have an internal fan which is designed to prevent overheating.
Once the computer senses that the temperature onboard is too high, it switches on the internal fan.
The fan continue to spin until the CPU & GPU reach normal operation temperature.
There are few reasons why your laptop overheats:
- The internal cooling fan is faulty (Kindly contact Laptop Rescue)
- The vents underneath your laptop are blocked and prevent air flow (Please make sure not to place your laptop on the bed)
- Dust clogs the internal fan and needs to be professionally cleaned (Kindly contact Laptop Rescue)
Can you rescue HP Pavilion laptop with faulty graphic / NVIDIA chipset?
Yes, we can. Distorted graphic or display is a common issue on HP Pavilion DV series (dv2000, dv6000 and dv9000). Laptop Rescue has wealth of experience repairing such fault.
These repairs are done at the component level and we do not simply order a new board (Like other service guys); we actually fix the problem on the circuit board. Passing the saving on to you! Price start from $299 up to $350 (Inc. labour and parts)
Can you fix a cracked screen?
Yes, we can. Laptop rescue has hundreds of brand new LCD screens in stock to fit your laptop and with commercial relations with dozens of suppliers around the world you can be assured we can also source unique LCD screens.
What is the price for a brand new LCD screen replacement ? Every laptop uses different type of LCD screen: some of them high resolution, dual backlight or LED type. In addition there are many different sizes of LCD screens therefore it's impossible to know the cost of the screen unless you know the exact part number.
Kindly call us or visit Laptop Rescue service centre in order to get a free quote for LCD screen replacement.
How much does data recovery cost? How long does it take?
The answers to these two questions are specific to each customer, equipment and data loss scenario. Contact Laptop Rescue and we will thoroughly explain the time and cost options that apply to your particular data recovery situation.
What is component level repair?
Component level repair is also known as board level repair. This is a repair process which focusing on finding the faulty part and replacing it on the circuit board. This includes the replacement of components such as diodes, capacitors, SMD components, BGA chips and more. Component level repair is not an easy process, it requires wealth of knowledge and experience in electronocics.
Why choose Laptop Rescue ?
When it comes to repairing your laptop or electronics products, you need a company with the right skills, resources and experience to do the job perfectly. With over 20 years of experience in electronics, Laptop Rescue offers his expertise uniquely developed resources, to provide the best, most reliable services currently available.
Unlike other local computer shop, Laptop Rescue is one of the leading laptop repair companies nationwide. Laptop Repair process is far more complicated than servicing a desktop PC. It requires vast knowledge in electronics repairs. In fact, most regular computer repair shops are simply not qualified to carry out laptop repairs.
Laptop Rescue Sydney employs a team of experienced professional ready to solve your laptop problem. Laptop Rescue Sydney has the tools, experience and wealth of knowledge in electronics and software repair.
Why is DC Jack repair costly ?
As there are many brands of laptops on the market, each have specific DC jack sockets. There are multiple different shapes and sizes of DC jacks, therefore if your DC jack gets broken or faulty, it has to be replaced with identical DC jack. There are no shortcuts!!!
The work involved in order to replace a DC jack is not simple at all. The DC jack is usually part of the motherboard. In order to replace the DC jack the technician has to disassemble the unit into many pieces in order to access the motherboard. only then the DC jack can be replaced using dedicated specialist equipment